Plum Telehealth booking guide

Plum Telehealth Booking Guide
In this guide, we'll explain in detail how to :

• Book an appointment using Telehealth
• Attend a booked Telehealth appointment
• Cancel/reschedule your appointment
• What to do in case you are unable to connect with a doctor
• Booking a follow-up appointment with the same doctor
• How to download your prescription

How to book an appointment with a doctor using Plum Telehealth:

• Download the Plum mobile app. If you haven't already, you can get the iOS app here and the Android app here. 

• Log in with your registered mobile number/email address

• Navigate to the Care section on the app (you'll find it in the bottom right corner of your screen). 

 

• Find the specialty you want to consult with (subject to your plan), Tap on 'View all' to see the list of available specialties.

• Alternatively, you can also use the search bar on the top of your screen to find a relevant specialist.

• Select the specialty you wish to consult with, and please choose a doctor

• You can also use the filter option on the top right corner of your screen to filter a doctor by their gender or languages spoken. 

• Select a convenient date and time for the appointment on the subsequent screen

• Select the person to be treated   
•  
•                       
• Please choose Language preferences, Name, DOB, Gender, Phone, City, and Reason for Consultation, and agree to the terms & conditions.                                           
• Get your Telehealth appointment booking confirmed!

• On booking confirmation, you will be notified via WhatsApp, Email, and SMS of your appointment booking confirmation.  

How do I attend my video appointment with the doctor? 

• You can attend the Plum Telehealth video appointment only from your Plum mobile app.

• At the time of your appointment, you will receive a link to join the video Telehealth call with your doctor via push notification, WhatsApp, Email, and SMS. 

• Alternatively, from the Care section of your Plum mobile app, tap on 'Your Consultation' and use the join call button to join your scheduled appointment.

• You can then proceed to join the meeting or wait for your doctor in case they're yet to join.

I'm unable to make it to my scheduled appointment, how can I reschedule/cancel? 

To cancel: 

• Log in to your Plum mobile app
• Navigate to the Care section and then subsequently to the Your Consultations section. 
• Select the appointment you wish to cancel and tap. on the Cancel button
• Select the reason for the cancellation
• On selecting the reason, your appointment will be canceled, and it'll show as 'Cancelled' under the Past Consultations section. 

To reschedule:

• Log in to your Plum mobile app
• Navigate to the Care section and head to the Your Consultations section.
• Select the appointment you wish to cancel and tap on the Reschedule button
• Select the new date and time slot for your appointment and tap on Next.
• Your appointment will be rescheduled. You will receive a booking confirmation for the new appointment.

Note:  If you need to re-book with a different doctor or specialty, then please cancel your existing appointment and rebook a new appointment with the new doctor/specialty you wish to consult with.

What to do in case you are unable to connect with a doctor

In case you are unable to connect with a doctor: 

• Chat with our support team using the in-app chat
• Write to our support team at [e-mail]

How do I book a follow-up appointment with the same doctor? 

• Log in to your Plum mobile app
• Navigate to the Care section on the app
• Navigate to the Your Consultations section
• Here, all your past completed/canceled appointments will be listed.
• Tap on the Book Again option
• Select the date and time
• Select the person who is to be treated, Language preferences, Name, DOB, Gender, Phone, City, Reason for Consultation. 
• Agree to the terms & Conditions and tap on Book Appointment
• Get your Telehealth appointment booking confirmed!

How to download your prescription

• Log in to your Plum mobile app
• Navigate to the Care section on the app

• Navigate to the Your Consultations section
• Here, all your past completed/canceled appointments will be listed.

• Scroll through Past consultations and find the consultation whose prescription you want to download.

• Then use the 'download prescription' option
• Use the subsequent screen to pick a PDF viewer of your choice to open the prescription (depending on the apps installed on your phone, these may include Google Drive, One Drive, PDF viewer, etc.) 

• You will now be able to view your prescription.