Paying for your Telehealth Appointment

1. Is this only available on Android?

• Yes, we are currently releasing to Android users only, followed by iOS in the coming months.

2. How do I know my appointment is confirmed?

• You will receive a confirmation email and a Whatsapp message once the payment has been received and your appointment is booked with Plum Telehealth. 
• You can view the appointment under the ‘Upcoming’ section within ‘Your Consultations’ on your app.

3. What if my payment doesn’t go through?

• In this case, your Telehealth appointment would not be confirmed, and you would need to make a fresh booking with a new payment.
• In addition, you will receive communication from your bank and Razorpay for the failure. 

4. What if my payment gets deducted but I don’t receive an appointment confirmation notification?

• In such a case, Plum will automatically initiate a refund and notify you to book a new appointment through email and WhatsApp.

5. What if my payment gets deducted, and I view “Payment processing”? How do I know my appointment is confirmed?

• You will receive a confirmation email and Whatsapp once the payment has been received and your appointment is booked with Plum Telehealth. 
• Once confirmed, you can view the appointment under the ‘Upcoming’ section within ‘Your Consultations’ on your app.

6. What if I miss an appointment I paid for?

• We request you be mindful of the doctor’s time and reschedule/cancel appointments in advance in case of a schedule conflict. We will not be refunding the price paid for the appointment in case of a no-show from the patient’s end.

7. What if I have feedback about my appointment experience?

• We’re open to hearing your feedback. Please write to [e-mail]; and we will be happy to assist you with your queries.

8. What if the doctor cancels my appointment that I have paid for?

• We will initiate an automatic refund which you will be intimated about via email, Whatsapp and push notification. You will be required to book a new appointment for the same speciality. 

9. How do I get the invoice for my appointment?

• An invoice will be shared via email and Whatsapp with you post your consultation end time.

10. How do I know the status of my refund?

• Refunds usually take between 5-7 working days.